Today I had a frustrating experience with a BlueDoor.tv vendor. They failed to communicate something, I assumed something had been done, and now it’s an issue.
Poor service always looks like this (and the above situation is no exception):
1) Error made.
2) Somebody’s expectations aren’t met.
3) Problem surfaces.
Part 3 of the list above is where the magic can happen! You get to remedy your goof-up, and the customer (hopefully) gives you another chance.
Knowing this, what can you do? Crave feedback. Ask for it. Customer/attendee/patient feedback is a gift. When you receive it, treat it with respect and adjust accordingly.
Determine one way you can get feedback today so that your final product/experience/service is better than it was yesterday.